Direct call for urgent breakdowns
If a crusher or conveyor line stops mid-shift, call +61.8.2432.6954. A duty engineer picks up during site hours and can walk your crew through immediate isolation steps while a field technician is dispatched.
Find the right support for your crushers, conveyors, and extraction equipment. Whether you need help with commissioning, troubleshooting, or planning a maintenance schedule, this page points you to the right contact and the next step.
Assistance routes for GP equipment owners
If a crusher or conveyor line stops mid-shift, call +61.8.2432.6954. A duty engineer picks up during site hours and can walk your crew through immediate isolation steps while a field technician is dispatched.
Send fault codes, wear photos, or control panel screenshots to info@afriquegp.com. The support team reviews the material and replies with a diagnosis or a parts list within one business day.
For recurring faults or planned maintenance windows, book a site visit at 920B Schmeler State Highway, Pacochafurt, NSW 2649. Our engineers bring diagnostic tools and replacement wear parts for common GP models.
Routine questions about spare parts, lubrication schedules, or operator manuals get a first response within 24 hours. Urgent line-down cases are prioritised and receive a callback within two hours during business days.
If your GP system is fitted with remote monitoring, share the dashboard access and our engineers will analyse pressure, temperature, and vibration trends before recommending a fix or a component swap.
When the first-line team cannot resolve a fault, the case moves to senior mechanical and electrical engineers who specialise in GP extraction and refining equipment. They coordinate with the original equipment manufacturer when needed.
When a crusher or conveyor line goes down, you need a clear path to the right person. Reach our Australian-based team for spare parts, service scheduling, and technical guidance on GP extraction machinery.